In middle December I got an intermediate stop in Dubai during a flight. The stay was to be of 15 hours. I asked my agent to arrange a transit visa and hotel stay from the airline. Five more Pakistanis were traveling with me but they didn't have such a long stay. When we reached Frankfurt airport on the flight day, we got the information that the flight was delayed for 3 hours. We got in the very long check-in line. The other Pakistanis had to catch the next plane in Dubai after just 3 hours. We asked the Emirates guide the reason for delay which she said was that the plane from Dubai was late. We told her about the situation and she went away. After about half an hour, when we finally reached close to the check-in counter, the guide came back; asked us to come out of the line and told us that they are sending us through Lufthansa Air to Munich where we can catch an Emirates plane to Dubai so that we don't miss our next plane.
We hurried to terminal one of the airport. There are two terminals of Frankfurt airport connected by both a skyline train and a bus. We took the bus and walked through the terminal to reach the Lufthansa Air counter. They didn't have a clue about this transfer of passengers. They phoned their supervisors and Emirates counter and finally figured out the situation. Then they started the check-in, only to find that the Emirates staff had written one less name on the paper they gave us. Lufthansa staff said they couldn't check-in that passenger. They tried to figure out some way to resolve this problem, but in the process they found out that the plane flew off. We took the train back to Emirates counter where they checked us in. There was some problem with one of us as two of his suitcases weighed more than 30 kg, the new limit put on every piece of luggage, the resolution being transfer of extra luggage to the boxes they provided us. They gave 15 euro dinner vouchers to all passengers because of flight delay, which we spent in Macdonald's while watching planes take-off and land. The airport had prayer rooms for all religions. The plane took off 3 hours later and we landed in Dubai.
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In middle December I got an intermediate stop in Dubai during a flight. The stay was to be of 15 hours. I asked my agent to arrange a transit visa and hotel stay from the airline. Five more Pakistanis were traveling with me but they didn't have such a long stay. When we reached Frankfurt airport on the flight day, we got the information that the flight was delayed for 3 hours. We got in the very long check-in line. The other Pakistanis had to catch the next plane in Dubai after just 3 hours. We asked the Emirates guide the reason for delay which she said was that the plane from Dubai was late. We told her about the situation and she went away. After about half an hour, when we finally reached close to the check-in counter, the guide came back; asked us to come out of the line and told us that they are sending us through Lufthansa Air to Munich where we can catch an Emirates plane to Dubai so that we don't miss our next plane. 
We hurried to terminal one of the airport. There are two terminals of Frankfurt airport connected by both a skyline train and a bus. We took the bus and walked through the terminal to reach the Lufthansa Air counter. They didn't have a clue about this transfer of passengers. They phoned their supervisors and Emirates counter and finally figured out the situation. Then they started the check-in, only to find that the Emirates staff had written one less name on the paper they gave us. Lufthansa staff said they couldn't check-in that passenger. They tried to figure out some way to resolve this problem, but in the process they found out that the plane flew off. We took the train back to Emirates counter where they checked us in. There was some problem with one of us as two of his suitcases weighed more than 30 kg, the new limit put on every piece of luggage, the resolution being transfer of extra luggage to the boxes they provided us. They gave 15 euro dinner vouchers to all passengers because of flight delay, which we spent in Macdonald's while watching planes take-off and land. The airport had prayer rooms for all religions. The plane took off 3 hours later and we landed in Dubai.
1 comment:
Well said.
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